The things people ask first. 

Custom. We start from a working foundation so you are not beginning at zero, then we build around the way your company works. We do not ask you to change your process to fit a fixed product. Any part of the foundation can be changed, removed or replaced.

The starting foundation includes Team Chat and an AI assistant that answers from your company data; announcements, documents and procedures with acknowledgment tracking, a staff directory, a calendar and quick links to external apps; a helpdesk, maintenance work orders and internal file storage; HR onboarding, offboarding and PTO; and an administration area with dashboards, module toggles, teams, roles, groups and branding. Modules can be enabled or disabled and access is controlled by roles and permissions.

In most cases, yes — and often that is the right answer. Where a platform is doing a job well and has a usable interface, we connect to it so information flows both ways. We assess each system with you rather than assuming everything must move.

Selected functions, yes. We regularly build custom capabilities that take over specific things a large platform is being used for — a pipeline, a request queue, a portal — where a purpose-built version fits your process better. We do not claim complete feature parity with a large commercial platform, and we will tell you plainly when integrating is the better choice.

There is no price list, because the cost depends entirely on what the system has to do: how many parts of the business it covers, how many other systems it has to talk to, and how much history has to come with it. Two companies of the same size can be an order of magnitude apart. What we can say honestly is how the cost behaves: a BusinessOS engagement typically starts at a fraction of what a company of the same size pays annually in per-seat subscriptions across its stack, and unlike those subscriptions it does not increase every time you hire someone. Third-party usage costs — AI, SMS, email and storage — are identified separately and billed at cost.

They behave differently rather than one being cheaper on paper. Per-seat SaaS costs rise with every hire on every platform, the vendor owns the software while you hold an account, access ends if you stop paying, and customization is bounded by the options the vendor chose to expose. A custom Business OS is flat as headcount grows, you own the source code and the data, you keep both if the engagement ends, and what can be changed is bounded by what is worth building rather than by someone else's roadmap. Where a platform is doing its job well and has a usable interface, connecting to it is often the better answer than replacing it — we assess each system with you.

The first conversation is 30 minutes and there is no obligation. Once you provide the required initial details and data, your first usable features are ready within 10 business days — real, working functionality your team can use, not the whole custom system. Capabilities are then added and refined continuously from there.

Your first usable features are ready within 10 business days after you provide the required initial details and data. That is real, working functionality your team can start using — not the whole custom system. From there, capabilities are added and refined continuously.

We do, alongside your people. Our IT professionals and business process experts work directly with leadership and the employees doing the work: understanding how things happen today, finding the bottlenecks, and designing better workflows together. You do not need to arrive with a finished specification.

Yes. You own the resulting source code and your data. You can download the code and export the data at any time, and that ownership continues after the engagement ends.

No per-user fees for BOS. Adding people to your own system does not increase what you pay us. Third-party subscriptions or usage-based costs — AI, SMS, email, storage — are identified separately.

The system is yours and it keeps running. Ongoing hosting, backups, support and core updates continue as a flat monthly service; that service is included during an active evolution engagement and billed separately afterwards. You can also take the code elsewhere or bring in another developer.

Each system runs in its own dedicated environment. Hosting can potentially include hardware in your own office. We work through the practical options with you during design rather than assuming one arrangement.

Ongoing Evolution is a term-based engagement with flat monthly billing that includes the system, hosting and continuous development against a shared priority list and an agreed capacity — the system keeps growing as the business changes. A Defined Project has an agreed scope and project price, builds a system for defined requirements, and has a clear finish; further development can be scoped separately afterwards.